Our Guarantee & Warranty - CleanRun Air Duct Cleaning Dallas

The CleanRun Air Duct Cleaning Dallas Guarantee

We stand behind every job we do in Dallas with a written guarantee, not a handshake and a hope. Since 2013, we’ve served more than 52,000 homes, and every single one received a written price before work started and a documented photo record when our crew left. That means no surprises on your invoice and no guessing about whether the work actually happened. Our 365-Day Done Right Promise is printed on every job record: if the work is not right, we make it right. Period. No manager approval, no runaround, no “we’ll get back to you.” Tomas Reyes, Owner at CleanRun Air Duct Cleaning Dallas, put this in writing from day one because a guarantee you can’t hold in your hand isn’t a guarantee at all.

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What’s Covered

• Workmanship on every duct run, plenum, and register. We guarantee that the negative-pressure extraction (suction-powered debris removal) we perform meets the scope described in your written price agreement, with before-and-after photos from inside every duct run to prove it.
• Parts and equipment handling with zero markup surprises. If your job requires replacement components, such as damaged flex duct or failed sealing material, the cost appears in your written price before any panel comes off, not after the van is loaded.
• Cleanup that leaves your home as we found it. Our crews use containment and HEPA filtration during service; we guarantee no debris tracked through your Lakewood living room or Deep Ellum kitchen, and we verify it with a walkthrough before we leave.
• On-time arrival with a named technician. Haven Standard Clause 3: Verified Crews means your technician is background-checked, uniformed, and identified by name before arrival, so the person at your door matches the name you were given.
• Honest pricing with no per-vent bait-and-switch. Haven Standard Clause 1 requires one flat price per system, agreed in writing before work starts. We don’t do “call for a quote” because a price you can’t see isn’t a price at all.

Our Satisfaction Promise

If you’re not satisfied with the work in your Dallas home, we make it right under our 365-Day Done Right Promise. Here’s how that actually works. You call (469) 405-6133 and speak to a live person, any time, day or night. We pull your job record, including the documented photo record from inside every duct run, the written scope you agreed to, and the technician’s field notes. If the work fell short of what we promised, we return and correct it at no charge. This is a written guarantee on every job record, not a policy that disappears into a manager’s voicemail. Tomas Reyes has honored this since 2013 because a promise that isn’t written down is just marketing copy, and marketing copy doesn’t clean your ducts.

We’ve had homeowners in Bishop Arts and Preston Hollow call us months after service because they noticed a register wasn’t flowing right or a noise had developed. We pull the photos, compare them to the current state, and fix what we missed. The 365-day window exists because duct systems settle, seals shift, and sometimes the real problem only shows up after a few heating cycles. We’re still here for it.

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Licensed & Insured Backing

Licensing and insurance are the real guarantee behind every promise we make. CleanRun Air Duct Cleaning Dallas operates as a state-licensed, insured and bonded contractor, which means a third party has verified our qualifications and a policy exists to protect your home if something goes wrong. This isn’t a formality. In Dallas, where summer attic temperatures regularly exceed 140°F and winter cold snaps stress HVAC systems, duct work carries real risk to your property and to the technicians performing it. Our coverage means that if a ceiling panel is damaged during access or a technician is injured on your property, you’re not left holding the liability. We publish our license status openly because homeowners in Oak Cliff and Uptown deserve to know who’s actually coming through their door. The H.A.V.E.N. Standard requires it, and Tomas Reyes won’t send a crew into your home without it.

How Our Guarantee Compares to Typical Dallas Duct Cleaning

Most duct cleaning companies in Dallas offer a “satisfaction guarantee” that dissolves the moment you ask for specifics. We’ve heard the stories from homeowners in Knox-Henderson and Lake Highlands: the crew arrives with a coupon price, finds “additional problems” in the plenum (the main air distribution box), and the bill doubles. Or the work is done in 45 minutes with no documentation, and the homeowner has no way to verify whether the brushes ever touched the duct walls.

Our guarantee is structured differently because it’s built on deliverables you can verify. The written price comes first. The documented photo record comes last. Everything in between is scoped, photographed, and backed by the 365-Day Done Right Promise. If another company offers you a written estimate, bring it to us. We’ll provide a Free Second Opinion, line by line, in writing, under Haven Standard Clause 1. No charge, no obligation, no “call for pricing” runaround.

What Homeowners in Dallas Should Ask Any Duct Cleaner

Before you hire any duct cleaning service in Dallas, ask these five questions. Our answers are below each one.

• Will I receive a written price before any work starts? Yes. Always. On every job. This is Haven Standard Clause 1, and it’s printed on every job record we issue.
• Will I see before-and-after photos from inside my actual ducts? Yes. Our documented photo record covers every duct run, delivered as part of your standard job record. Not a stock photo from a marketing folder. Your ducts, your photos.
• Is your crew background-checked and identified by name before arrival? Yes. Haven Standard Clause 3: Verified Crews. You’ll know who’s coming before they knock.
• What happens if I’m not satisfied a month later? The 365-Day Done Right Promise. Call (469) 405-6133, speak to a live person, and we make it right.
• Can you show me your license and insurance documentation? Yes. We’re state-licensed, insured and bonded, and we don’t bury that information in a footer.

Equipment That Backs the Guarantee

Our promises wouldn’t mean much if we showed up with rented shop vacs. CleanRun Air Duct Cleaning Dallas uses professional-grade equipment from trade-recognized brands: Rotobrush rotary brush systems for mechanical agitation inside duct runs, Nikro and Abatement Technologies negative-pressure extractors for debris removal, and Honeywell, Aprilaire, and Guardsman components for air quality and sanitizing work. These are names you can look up independently, with specifications published by the manufacturers. We name them because the tools matter, and because a guarantee is only as reliable as the equipment behind it.

FAQ: Our Guarantee & Warranty